Frequently Asked Questions

---

 Scheduling an appointment with us is easy! Whether you're a new patient, an established patient, or need emergency care, we’re here to accommodate your needs and find a time that works best for you.

Here’s how you can schedule:

1. Call Us: Simply give us a call at (843) 884-5161. Our patient concierge team will be happy to assist you in finding a time that fits your schedule.
    
2. Email Us: You can also email us at patientcare@shemcreek.dental. When reaching out, please include your general availability, along with your name, date of birth, phone number, and email address. Our team will get back to you promptly to confirm an appointment time.
    
3. Message Us on Our Website: You can send us a message directly through our website at shemcreek.dental. Just let us know what you’re looking to schedule, whether it’s a new patient appointment, a hygiene appointment if you’re an established patient, or an emergency appointment. We’ll get back to you within 48 hours to assist.
    

For Urgent Matters: If you’re dealing with a dental emergency, it’s best to give us a call directly for a faster response. We’ll prioritize getting you in as soon as possible.

We look forward to assisting you and providing you with the best care!

Yes, we accept all dental insurance plans! Our goal is to make your dental care as easy and stress-free as possible, which is why, as a courtesy, we will file your insurance claims for you.

Here’s how the process works:

1. Gathering Your Insurance Information: Before your appointment, we’ll ask for your insurance details, including the company name, your subscriber ID, and group number.
    
2. Verifying Eligibility: With this information, we will verify your coverage and obtain a full, detailed breakdown of your benefits.
    
3. Estimate of Out-of-Pocket Costs: We will generate an estimate of your out-of-pocket (coinsurance) amount before each appointment, giving you a clear idea of what your insurance is likely to cover. This helps you plan ahead and understand any potential costs.
    
4. Insurance Payment: It typically takes 2-3 weeks for our office to receive payment from your insurance company after the claim is submitted. Once we receive it, we’ll review your account and let you know if there is any remaining balance for you to cover.
    

We understand that navigating dental insurance can feel complicated, but our in-office insurance team is here to help! We’ll ensure you’re fully educated on your coverage and guide you through the process, making it as simple and stress-free as possible.

If you ever have any questions or need assistance with your insurance, don’t hesitate to reach out to us. We’re here to help you every step of the way!

In-Office Dental Membership Plan

At our dental practice, we understand that not everyone has dental insurance, which is why we offer our In-Office Membership Plan. This plan is designed to provide affordable, comprehensive dental care with the convenience of a yearly fee—no insurance required.

For just $499 per year, our membership includes:

• Two routine cleanings

• Two exams
   
• X-rays
   
• Two Fluoride treatments

In addition, the plan offers concierge-level service, meaning you can enjoy unlimited office visits for any questions or concerns you may have throughout the year. We’re here to ensure you have the best care possible and are always available to assist with your dental needs.

Members also receive 15% off most dental procedures, helping you save on necessary treatments. 

Exclusions to this discount include elective cosmetic work, orthodontics, surgical guides, and nitrous oxide.

If you’re interested or would like more information, we’d be happy to discuss the details of our plan with you. Our goal is to make dental care more accessible, affordable, and convenient for you!

Shem Creek Dental follows all the latest CDC guidelines regarding infection prevention. Our clinical staff wear masks and gloves for all dental procedures. All high-touch surfaces, exam rooms and common spaces are thoroughly disinfected between patients and at the end of each workday. Hand hygiene is also of the utmost importance to our staff. We want you to feel comfortable and confident that your care team is following every possible measure to keep you safe and healthy.

Emergency Appointments

We understand that dental emergencies are never convenient, and they often happen when you least expect it. Whether you're experiencing pain, have a chipped tooth, or face any other dental concern, we're here to help you get the care you need as quickly as possible.

If you find yourself in need of an emergency appointment, please call our office at (843) 884-5161 right away. We’ll do our best to get you in as soon as possible for Dr. Culler to assess your situation and determine the best course of action.

During your emergency visit, our clinical staff will take any necessary x-rays of the affected area, and Dr. Culler will thoroughly examine the area and discuss any symptoms you may be experiencing. Once a diagnosis is made, our treatment coordinator will work closely with Dr. Culler to present a tailored treatment plan, ensuring you understand all your options and have the answers to any questions you may have.

Afterward, our scheduling team will promptly work with you to schedule any follow-up treatments needed to restore your dental health.

After-Hours Emergencies:
If you experience a dental emergency outside of regular business hours, don’t worry—we are still here for you. You can reach us at our emergency line by calling or texting (803) 243-3970. For urgent cases, we can always make arrangements to see you on a Friday or over the weekend.

Your dental health and comfort are our top priorities, and we're committed to providing the care you need—whenever you need it!

At Shem Creek Dental, we prioritize patient-centered care and are committed to creating a warm, welcoming environment where you can feel at ease. We understand that dental anxiety is real, and for some, even routine visits can feel overwhelming. Our goal is to ensure that every patient feels comfortable, relaxed, and well cared for throughout their appointment.

A Warm Welcome
When you walk through our doors, our friendly and positive staff will greet you with a warm welcome. If you’ve experienced anxiety during previous dental appointments, we encourage you to share your concerns with us. We want to ensure that your visit is as pleasant and stress-free as possible.

Comfort During Your Appointment
To make you feel more at home, we offer pillows and cozy blankets during each appointment. For added relaxation, our operatory rooms are equipped with overhead TVs offering a variety of entertainment options. Whether you’d like to watch a show or movie, we have many screening channels available. Or, if you prefer music, we invite you to pick your favorite song or channel on Spotify or Pandora—just let us know what you'd like to hear!

Relaxation Options
For those who experience dental anxiety, we offer Nitrous Oxide (laughing gas) to help you relax both your body and mind during your treatment. If your anxiety is more severe, we encourage you to discuss with Dr. Culler other pharmaceutical options, including a prescription to help ease your worries before your visit.

Special Needs and Accommodations
We understand that each patient has unique needs. If you require any special accommodations, whether related to dental anxiety or other health considerations, please let us know. We are more than happy to make arrangements to ensure that you feel safe, supported, and comfortable during your time with us.

At Shem Creek Dental, we believe everyone deserves to feel confident and calm during their visit. We’re here to support you and make your dental experience as positive as possible!

We are conveniently located at 211 Simmons Street in Mount Pleasant, SC, off Coleman Blvd and within easy reach of local landmarks. Here’s how to find us:

• From Coleman Blvd: We are located across the street from Moultrie Middle School and the Mount Pleasant Farmer’s Market.
   
• Nearby Landmarks: Our office is directly across from Moultrie Plaza, where you’ll find popular spots like Bottles, Steven Shell, and Baby Bloomers.
   
• Next to Us: We are right next door to Coastal Crust Pizza and Vintage Coffee—perfect for grabbing a bite before or after your appointment!
   

Look for Our Building
You can’t miss us! Our office is a green stucco building with black shutters. We proudly display our Shem Creek Dental logo mural on the side of the building and a clear, visible sign out front to help guide you right to us.

We look forward to welcoming you to our office! If you need any further assistance with directions, feel free to give us a call.

Have Questions About Your Treatment Plan?

We understand that dental treatment plans can sometimes be overwhelming, and we want to ensure you have a clear understanding of every step of your care. If you have any questions or concerns about your treatment plan—whether it's about the process or the costs involved—please don't hesitate to reach out!

Here’s how you can get in touch:

• Call Us: Give us a call at (843) 884-5161, and we’ll connect you with the appropriate team member who can assist with your questions.
   
• Email Us: You can also reach us via email at patientcare@shemcreek.dental. We’ll get back to you promptly to address your concerns.
   

We will connect you with either:

• Our Treatment Coordinator: If you need more information about the treatment process itself, our treatment coordinator is here to educate you on the procedures, what to expect, and how we can ensure your comfort and care.
   
• Our Billing and Insurance Coordinator: If your questions are about costs, payment options, or insurance coverage for your planned procedures, our billing and insurance coordinator will help guide you through the financial aspects and ensure you have all the information you need.
   

At Shem Creek Dental, we want you to feel fully informed and comfortable with your treatment plan before your appointment. We’re here to help make the process as smooth and clear as possible!

Experience and Expertise at Shem Creek Dental

At Shem Creek Dental, you can trust that you are in the hands of a highly experienced and dedicated team. We are committed to providing the best possible care for our patients by combining extensive experience with continuous education and the latest advancements in dental technology.

Dr. Culler’s Expertise
Dr. Culler has been practicing dentistry since graduating from the MUSC College of Dental Medicine in 2017. Since then, he has completed hundreds of hours of continuing education to fine-tune his skills and stay at the forefront of the latest developments in dental care. His areas of expertise include:

• Digital Dentistry
   
• Full-Mouth Rehabilitation
   
• Implant Placement
   
• Restorative and Cosmetic Dentistry
   

Dr. Culler’s dedication to learning ensures that he is always up-to-date with the most effective treatment methods and cutting-edge technology, allowing him to deliver exceptional results for his patients.

Experienced Clinical Staff
Our clinical team, including our hygienists and assistants, brings over 7 years of experience in their respective fields. They are highly skilled and passionate about providing top-quality care to our patients.

Ongoing Education and Credentials
At Shem Creek Dental, we believe that continuing education is key to delivering the highest standard of care. Our staff stays up to date with all necessary credentials and regularly participates in continuing education seminars to ensure they are equipped with the latest knowledge and techniques to serve our patients.

With Dr. Culler and our dedicated team, you can feel confident that you are receiving expert care in a warm and compassionate environment. We are here to support your dental health and ensure you have the best experience possible!

At Shem Creek Dental, we are proud to be a family-friendly practice, welcoming patients of all ages. Dr. Culler and our team are dedicated to providing compassionate and gentle care for every member of your family, from toddlers to grandparents.

Caring for Your Child’s Smile
Dr. Culler is happy to see children of all ages, and we encourage parents to bring their little ones in for their first dental visit by the time they turn 1 year old—when their baby teeth begin to emerge. Early dental visits are important in helping children establish healthy habits and a positive relationship with dental care.

A Fun and Comfortable First Visit
For young children, we start with a “happy visit.” During this visit, our hygienist will gently introduce your child to the dental environment. We may have them sit on your lap while we count their teeth and get them familiar with the process of having their teeth cleaned. The goal is to make the experience fun and stress-free, creating a positive association with dental visits that will last a lifetime.

As your child grows and becomes more comfortable with visits, we’ll gradually introduce them to more routine dental care, ensuring they have the foundation for a lifetime of good oral health.

We look forward to meeting your family and providing everyone with the exceptional care they deserve! If you have any questions or would like to schedule an appointment, feel free to reach out. We can’t wait to be part of your family’s dental care journey!